As part of the campus-wide Advising Council initiative, advisors and analysts created a self-learning Guide to Program Effectiveness, based on extensive advising best practices, interviews, and professional standards. We identified key components of effective advising programs (i.e., standards and protocols), questions and methods for evaluating these components, a framework for developing student learning outcomes for advising, and assessment resources and tools. Our goal is to help advisors, faculty, and administrators:

  • understand, cultivate, and evaluate the key components (standards) of their advising programs;
  • develop and establish advising learning and development outcomes for their program;
  • report on their advising programs’ goals, activities, processes, needs, and advising outcomes; and
  • improve their ability to understand and meet student needs.

We believe assessment and evaluation will be most effective if their use is locally-driven and resources can be adapted to meet program-level needs and goals. Whether one works individually or is a manager of a small or large advising program; whether one is new to advising or a seasoned professional; and, whether one works in a curricular or a co-curricular program: our aim is to help all advisors develop a framework for evaluation and assessment that benefits students, supports advising, and informs administrators and faculty.  We have identified valuable and flexible resources to help the advising community better define its values and achieve its goals through meaningful self-evaluation and assessment.  We believe these efforts will serve the entire UC Berkeley community well and help raise awareness of the true value of advising.

Tentatively, the Guide and additional materials currently reside in the following website: is external). We are migrating the materials under the Center for Teaching and Learning in a web-friendly format. Please check back in summer 2014 for more updates.  


(1) Understanding and evaluating advising programs(link is external) (program standards and reflective questions)

(2) Establishing and assessing student learning and development outcomes(link is external) (stating and assessing student learning outcomes in advising)

(3) Outcomes matrix(link is external) by Elizabeth Wilcox, UC Berkeley: Learn different types of learning and developmental outcomes in undergraduate student advising. The outcomes are developmentaly tiered from freshmen to seniors. 

(4) Berkeley examples(link is external)

(5) NACADA National Conference 2013: Panel session mateirals (NACADA2013_Session78.pdf)

Until we transfer the content to this page, please access the content above.