COVID-19 Resources for UCB Student Services Staff

Following are resources to support our UC Berkeley student services community as we navigate this era of social distancing and modified instruction. Many of these have been developed by YOU, our generous and talented staff - thank you all for contributing your ideas, questions, and expertise to this effort. If you have suggestions for additional resources for this page, please email Susan Hagstrom, Manager of Advising Strategy and Training at hagstrom@berkeley.edu.

New for Fall 2021

Fall 2021 Guidance/FAQ for Advising & Student Services Staff: Protocol for badge checking, how to handle COVID positive cases, and more

Student Engagement and Services Recovery Management Committee Updates and Toolkits

Over the summer and fall, the Student Engagement and Services Recovery Management Steering Committee explored how to improve Berkeley’s remote services and better support students and student advising staff. Three workgroups - Reintegration to the Physical Campus, Building Community and Belonging in Virtual Space, and Student Academic Support - developed toolkits, guidelines, and trainings to ensure students have the most authentic learning environment and Berkeley experience possible:

Build Your Virtual Toolkit: Resources for Virtual Advising and Student Services
Build Belonging & Community Today Toolkit
Student Facilities & Protocols
Navigating COVID-19: Your Toolkit for Success (Student Affairs)

UCB Student Service Updates

Grad Division's COVID-19 page
UCB Student Service Updates for staff use only (shared document co-created by over 80 units to update each other on late-breaking changes to policy and service models).

FERPA, Student Files & Working Remotely

Guidance for student services staff on FERPA and working remotely (UC Berkeley Office of the Registrar).
UC Berkeley Telecommuting Resources. Campus policy requires that all systems connected to the campus network meet Minimum Security Standards. Please review the standards and get help if your computer does not meet the requirements. Even if no one else uses your computer be sure to follow these best practices for telecommuting.

Equity & Inclusion During Covid-19

Latest information on E&I resources, support, accommodations and more (very comprehensive website for students, staff, and faculty. Includes basic needs, technology resources for students, protocol for Zoom calls, DSP & accessability tips, and much more).
E&I Toolkit for participants in virtual classrooms and meeting spaces.
Undocumented Student Program Services in response to COVID-19; COVID-19 Resources for Undocumented Californians (a wealth of info and resources for families, including by region; from the CA Immigrant Youth Justice Alliance).

Digital Resources

How to access your Zoom Pro account
Zoom Quick Guide
Digital Tools & Advising Resoures (developed originally for GBA advising)
Digital Tools Training Slides from Advisors (originally developed for GBA advising)
Center for Teaching & Learning Instructional Resilience Resources (relevant for digital advising as well!)
Video Conferencing (tips from Technology@Berkeley, relevent also for advisor/student appointments & workshops)

Accessibility

ADA Requirements and Best Practices Guide for Advising and Student Services
Disabled Students' Program tips for making your remote/virtual services accessible
Office for Disability Access & Compliance (can help you provide deaf or hard of hearing students access to online appointments, meetings or calls)

Student Technology Resources

Student Technology Equity Program (STEP) connects laptops, WiFi hotspots, and other required technology to students in need.
Laptop and WiFi Hotspot Lending Program for students. The Student Technology Fund has offered the University emergency funding to immediately benefit students. The STF funded, with the Chief Technology Officer and other campus partners, this emergency response to students' need for laptops and WiFi hotspots.
Technology Needs Assessment for students with unmet technology needs.
The Student Tech Support Helpdesk continues to be available Monday through Friday by phone and email. Off-campus internet access resources for students.

Student Support Resources

UC Berkeley Basic Needs Center (including the COVID-19 Living Guide).
Tips for Student Self-Care during COVID-19 (brief video from Counseling and Psychological Services with simple ideas you can share with your students).
Managing Fears and Anxiety around Corona Virus (from University Health Services)
Path to Care Survivor Support Resources During COVID-19
Student Learning Center Tutoring Services are available virtually. Do you supervise tutors? See remote Tutoring Guidelines from the Athletic Study Center.
Berkeley International Office FAQ Resources and information for international students.
From Student Affairs (housing, dining, student technology and more):
- COVID-19 Q&A for Students includes a Student Technology Needs Assessment, housing/dining info, and more (links to Student Affairs)
- Student Housing Frequently Asked Questions (links to Student Affairs)

UC Berkeley Campuswide COVID-19 Resources

UC Berkeley COVID-19 News, Resources & Updates
University Health Service COVID-19 Updates and FAQ
Cal Messages sent re: COVID-19 (Cal Messages Archive)
UC Berkeley Library Hours and Updates

Self Care and Resources for Staff

COVID-19 Information for UC Employees (UCOP), including paid leave, remote work provisions)
Paid Admin Leave for Employees with School Children Affected by Coronavirus Closures (HR/Berkeley People and Culture)
UHS Coronavirus Faculty & Staff Resources (emotional health, ergonomic tips, family/work life, exercise/nutrition, caring for elders, and more)
COVID-19: Stress and Coping (Centers for Disease Control and Prevention)
Work Effectively While Telecommuting (LinkedIn Learning resources curated by Berkeley People and Culture)
Remote Work Resources for staff, including tasks, projects, and professional development (from our colleagues in Student Affairs)