Virtual Front Desk Showcase

Thursday, September 3, 2020 | 10:00 -11:00 a.m.

Have you heard the Buzz about Virtual Front Desks? Whether you're thinking about creating one for your program or department or are looking to improve your existing virtual front desk, please join us for this Advancing Practice panel discussion among six student service departments that have implemented a variety of models. Learn about:

  • The basics of these models - goals, structure, platform, hours, staffing
  • Best practices for training and supporting those who staff the front desk
  • How to make the experience welcoming and inviting for students
  • Tips on what works well and what to avoid
  • If we're lucky, we'll get a virtual tour of some of these front desks!


  • Phuong Tang, L&S Office of Undergraduate Advising
  • Jan Carmelo Bautista, Educational Opportunity Program
  • Aaron Culich, D-Lab
  • Luis Castillo, Engineering Student Services
  • Judith Lopez, Department of Economics
  • Cristóbal Olivares, Student Affairs IT


  • Marvin Lopez, Director of Student Programs in Engineering Student Services 
  • Susan Hagstrom, Manager of Advising Strategy and Training 

Does your department have a Virtual Front Desk of any kind? Please add it to this roster!

Virtual Front Desk Panel (Advancing Practice) September 3, 2020 mp4